Isolve phone management software uses A.I., machine learning, Interactive Voice Response (IVR) and other technologies to professionally represent your business at all times. All callers will be able, by using their voice only, to quickly and efficiently describe the nature of their call the IVR will then either handle the call from end-to-end or, after gathering all pertinent information, hand the call off to an associate.
Imagine your callers never getting a busy signal, or being placed on hold for hours. The IVR system answers promptly with a pleasant sounding voice, at the same time giving interactive assistance 24/7.
Notifies the staff about the caller and provides all the details on the nature of the call.
Picking the call up with all the knowledge needed to handle the call quickly and efficiently
Having the option to return a call so as not to interrupt an interaction with a patient in front of them
Not barraging the new patient with 15 or so questions necessary to onboard a new patient.
More free time to call uncompleted treatment, present treatment plan options and financing, treatment estimates, follow up on outstanding claims, etc.